Login

Register

Login

Register

Cancellation Policy

You can cancel your order only before it gets into the delivery phase. The option to cancel an order will cease to come into view when the shipment will enter the shipping phase.

TO CANCEL AN ORDER:

  • Log in to your sultaans.com account using your registered email address and password.
  • Click on your name mentioned on the top right-hand corner of the page.
  • Click on My Orders.
  • Track the product you wish to cancel.
  • Click on I No Longer Want This Item against the product you wish to cancel.

CANCEL AN ITEM

  • Select the preferred reason of cancellation of the item from drop-down menu.
  • Click on Complete Cancellation to complete the cancellation request.

 

Note: For the purchases made with credit card, the amount will be refunded to the same card within 5 to 7 business days after the successful cancellation of the order.